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Frequently Asked Questions

General Residential Service Questions

How can I pay my bill?

You can pay your bill by visiting our Bill Pay​ page.

When is my next scheduled service day?

Please view our Pickup Schedule​ page for service day details.

What is my responsibility to ensure proper service?

Customers are responsible for access to containers. This means your containers must be within 5 feet of the edge of the road and spaced 3 feet apart and 5 feet from any obstructions. Dumpsters must have an approach of 60 feet and a viable turnaround. The lane of travel must be 14 feet high, 12 feet wide and be clear of vegetation.

What happens if my garbage is missed?

If your service is missed due to conditions outside of our control, we will take the equivalent of your missed service at no additional charge on your next accessible service day. If you feel you have been missed, inside of the companies control please contact us via our Contact Us​ page within 24 hours.

What do I do if my container or can is broken?

If your container is supplied by the company, please Contact Us​ for repair or replacement.

How do I make changes to my account?

You may call the local office or use our Contact Us​ page to request changes.

How do I dispose of sharps, e.g. used needles?

Sharps are accepted from residential customers only. Sharps must be deposited into a sealed, rigid plastic container with a screw-on lid, such as a liquid laundry detergent bottle, 1-gallon milk jug, or 1-gallon orange juice container, or approved sharps container. Place duct tape around the lid and take to the HazWaste Facility (Building A).

Can I put lawn clippings and tree branches in the recyclable containers?

No, we do not accept lawn clipping, tree branches, or other compostable materials in the recyclable containers. ​ The recycling containers are for clean paper, aluminum cans, tin cans, glass bottles, and metals. ​ Please rinse all containers before placing them in your recycling container.

Is identification required on all metal transactions?

Yes, valid identification is required on all metal transactions. ​ There are no exceptions.

What do I do with electronic waste?

Households, small businesses, schools, small governments, special purpose districts, and charities can recycle electronic waste free of charge under a program called E-cycle Washington. Electronic waste eligible under the program includes:

  • televisions
  • computers
  • computer monitors
  • portable or laptop computers

Note: Computer peripherals such as keyboards, mice, printers are not included in the program

E-waste can be delivered to the Longview Goodwill. – ​ Address: 1030 15th Avenue, Longview. Phone (253) 573-1333 Hours: Monday-Saturday 9 a.m.; Sunday 10 a.m. – 7 p.m.

Waste control also accepts e-waste at the Buy-Back recycling Center, locate on the north end of the facility. The buy-Back recycling center is open 7:30 a.m. to 5:30 p.m. 7 days a week.

General Commercial Service Questions

How long can I keep the dumpster?

We offer two types of commercial services - temporary and permanent. Temporary services can last 2-90 days. Permanent services are for customers who need a container for longer than 90 days and are serviced every other week, weekly, or multiple times a week, depending on the location.

What can I put into a dumpster?

Dumpsters are for large amounts of compactable household trash ONLY. There can be NO hot ash, petroleum products, insecticides, hazardous waste, car batteries, engine parts, construction debris, roofing materials, concrete, or refrigerator/freezers, animal carcasses or parts in the containers.

How do I schedule my dumpster or roll off container to be emptied?

You may call the local office or use our Contact Us​ page to schedule an empty. Please call into the office the day prior by 3 PM for next business day roll off container scheduling. Dumpsters are scheduled on a route day specific basis.

When will I be billed for my roll off container or dumpster?

We bill roll off containers and dumpsters once a month. Billing is calculated on the 1st of the month for the previous month’s charges.

WasteConnect ™ Mobile App

Never Miss Your COLLECTION DAY Again!

With our new WasteConnect ™ Mobile App you can:

Sign-up for waste collection Reminders

Receive Service Alerts for collection delays

Search how to properly dispose of materials


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